SMS Terms

Businesses such as clinics, salons and home-service companies use Prisma Voices, an AI receptionist, to answer their phones and book appointments. Prisma Voices, operated by PrismaVoices Global LLP, sends the appointment texts on each business's behalf. Every message names the business it is from.

You opt in to these texts on a phone call, in this order:

• You call a business that uses Prisma Voices.
• At the start of the call, the assistant tells you that if you book, a confirmation text will be sent to the number you are calling from.
• You go ahead and book an appointment. That is your agreement to receive texts about that appointment at that number.

We only text the number you called from, and only about the appointment you booked. You can opt out at any time by replying STOP.

• Appointment confirmations, sent after your booking is made.
• Reminders, sent about 24 hours before your appointment.
• Reschedule follow-ups, if the appointment needs to change or you reply to a reminder about it.

We do not send marketing or promotional messages under this program.

Message frequency varies with your bookings: typically 1–3 messages per appointment.

Message and data rates may apply. Check with your mobile carrier for details of your plan.

• STOP: reply STOP (or STOPALL, UNSUBSCRIBE, END or QUIT) to any message. We honour it immediately, and that business will send you no further texts.
• START: reply START or UNSTOP to receive texts again.
• HELP: reply HELP to any message for help, or email support@prismavoices.com.

Carriers are not liable for delayed or undelivered messages.

We do not share or sell mobile numbers or SMS opt-in data with third parties for marketing. We use your number only to send the messages described here. Our Privacy Policy explains how we handle personal information.

Questions about these terms or a message you received? Email support@prismavoices.com.