LEGAL · BILLING
Effective Date: February 27, 2026
This Refund & Cancellation Policy (the “Policy”) explains the terms under which Prisma Voices subscriptions may be cancelled and the limited circumstances under which refunds may be issued. It forms part of, and is incorporated into, our Terms of Service. By subscribing to the Service, you agree to this Policy.
Prisma Voices operates on a monthly recurring subscription model. Subscription fees are billed in advance at the start of each billing cycle, in U.S. dollars, and your subscription renews automatically each month until you cancel. Overage charges for call minutes, WhatsApp messages, or other usage beyond your plan's included quotas accrue during the cycle in which they occur and are billed at the close of that cycle.
You may cancel your subscription at any time by:
We may ask you to confirm the cancellation request before it takes effect. We recommend cancelling at least one business day before your next renewal date to ensure the cancellation is processed in time.
Cancellation takes effect at the end of your current billing period. You will retain full access to the Service through that date, after which your account moves to a cancelled state. We do not offer partial-month cancellations or pro-rated refunds for unused time remaining in a billing cycle.
For thirty (30) days after cancellation, you may export Your Content (call recordings, transcripts, contacts, knowledge base, agent configurations) through the dashboard or by written request to support@prismavoices.com. After that thirty (30) day window, we may delete Your Content from our active systems in the ordinary course, subject to backups and legal retention obligations described in our Privacy Policy.
If we offer you a free trial, you may use the Service without payment for the duration we specify. No credit card is required to start a free trial unless we expressly indicate otherwise. If you do not cancel before the trial period ends, your selected plan will activate automatically and you authorise us to charge the applicable subscription fee. Free trials are limited to one per organisation, are non-extendable, and are non-transferable.
We reserve the right to modify or discontinue the free trial program at any time and to revoke a trial we determine, in our reasonable discretion, has been obtained through misuse, multiple accounts, or fraud.
All subscription and usage fees paid to Prisma Voices are non-refundable, except as expressly set out in Section 5. This includes, without limitation:
We operate a cancel-anytime model — you are never locked into a fixed-term contract — but you are responsible for cancelling before your next renewal if you do not wish to be charged for an additional billing cycle.
Notwithstanding Section 4, we may, at our sole discretion, issue a refund or account credit in the following exceptional circumstances:
To request consideration under this Section, contact support@prismavoices.com within seven (7) days of the charge in question, with the relevant invoice details and a description of the issue. We will review the request and respond within five (5) business days. Approved refunds will be processed to the original payment method within ten (10) business days of approval; processing time on the payment processor side may add additional days.
This Section sets out the sole and exclusive remedies for the circumstances it covers, to the maximum extent permitted by law.
If we suspend or terminate your account for breach of the Terms of Service or Acceptable Use Policy, you are not entitled to a refund of any fees previously paid, and any accrued but unpaid fees become immediately due and payable. Suspension or termination does not relieve you of your obligation to pay for usage incurred prior to the suspension or termination.
You may request deletion of your account at any time. Deletion triggers cancellation of your subscription effective at the end of the current billing period. Deletion of your account does not entitle you to a refund of any prepaid fees. Deletion may be irreversible — once Your Content is purged from our systems, we cannot restore it.
Initiating a chargeback or payment dispute without first contacting us at support@prismavoices.com is a breach of these Terms and may result in immediate suspension or termination of your account, loss of access to Your Content, and recovery of any associated costs. We encourage you to contact us first — most billing concerns can be resolved directly.
We may modify this Policy from time to time. Changes take effect upon posting to our website. We will notify active subscribers of material changes by email or in-app notice at least fourteen (14) days in advance. Your continued use of the Service after the effective date constitutes acceptance of the updated Policy.
For questions about billing, cancellations, or this Policy, please reach out:
Our team aims to respond to all billing-related inquiries within 2 business days.