LEGAL · TERMS
Version v1.2 · Effective Date: June 6, 2026
These Terms of Service (the “Terms”) govern your access to and use of the Prisma Voices platform (the “Service”), operated by PrismaVoices Global LLP (“Prisma Voices”, “we”, “us”, or “our”). By creating an account, clicking “I agree”, or otherwise using the Service, you agree to be bound by these Terms and acknowledge that you have entered into a binding agreement formed by electronic means under the E-SIGN Act and equivalent laws. If you do not agree, do not use the Service.
You must be at least 18 years of age and legally capable of entering into a binding agreement to use the Service. If you are using the Service on behalf of a business or other entity, you represent and warrant that you have authority to bind that entity, and “you” refers to both you individually and that entity. You further represent that you are not located in, and will not access the Service from, any country subject to a comprehensive United States embargo, and that you are not on any U.S. government list of restricted or denied parties.
To access the Service, you must register for an account. You agree to:
You may add team members to your organisation; each team member must comply with these Terms, and you remain responsible for their use of the Service.
Prisma Voices offers the following subscription plans, billed monthly in U.S. dollars:
Plan inclusions and overage rates are also published at prismavoices.com/pricing and are incorporated by reference. In the event of any conflict, the rates displayed in your account dashboard at the time of charge will control.
Subscriptions are billed in advance on a monthly recurring basis through our third-party payment processor. By providing payment information, you authorise us (and our payment processor) to charge your payment method for all fees incurred, including subscription fees, overage fees, applicable taxes, and any other charges associated with your account. You are responsible for keeping your billing information current. All charges are non-refundable except as expressly stated in our Refund & Cancellation Policy.
Use of the Service beyond the call minutes or other quotas included in your plan will be billed at the applicable per-unit overage rate in effect at the time of overage. Overage charges accrue in real time and will be billed at the close of the relevant billing cycle.
To guard against runaway usage, plans with included minutes are subject to a safety cap at twice their included minutes, and usage-only plans are subject to the absolute monthly cap stated in Section 3.1. On reaching the cap, further incoming calls are declined until the next billing cycle or until you move to a higher plan; no charge accrues for declined calls.
Stated fees do not include taxes. You are responsible for all sales, use, value-added, withholding, and similar taxes assessed on your purchase of the Service, other than taxes based on our net income.
We may modify our pricing at any time. We will provide at least thirty (30) days' notice of any price change affecting your existing plan via email or in-app notification. Continued use of the Service after the price change takes effect constitutes acceptance of the new pricing. If you do not accept the new pricing, your sole remedy is to cancel the Service as described in Section 12.
If a payment attempt fails, we will retry the charge in accordance with our standard dunning schedule. We may suspend or downgrade your account if payment remains unsuccessful after a reasonable retry window. Suspension for non-payment does not relieve you of your obligation to pay accrued fees.
If we offer you a free trial, you may use the Service without payment for the duration we specify. Free trials are limited to one per organisation and may be modified or discontinued at any time. If you do not cancel before the trial ends, your selected plan will activate automatically and you authorise us to charge the applicable subscription fee. Free trials are non-transferable and non-extendable except at our sole discretion.
Your use of the Service is governed by our Acceptable Use & Call Recording Policy, which is incorporated into these Terms by reference. You are solely responsible for ensuring that your use of the Service — including any outbound calls, recorded calls, automated messaging, and stored caller data — complies with all applicable laws, including the Telephone Consumer Protection Act (TCPA), the federal and state Do Not Call rules, the Telemarketing Sales Rule, state wiretap and call-recording laws, and any applicable consumer protection, advertising, healthcare, financial services, and data protection laws. You agree that violations of the Acceptable Use Policy constitute a material breach of these Terms.
The Service relies on, and may integrate with, third-party providers — including Twilio (telephony), Vapi (voice pipeline), WhatsApp Business, calendar providers (e.g., Google Calendar), and our payment processor. Your use of these integrations is subject to the third party's terms and privacy policies, and you are responsible for reviewing and complying with them. We are not responsible for the availability, accuracy, content, or performance of third-party services.
If a third party suspends or restricts our access to its platform, or modifies the way its services interoperate with ours, we may modify or remove the corresponding functionality without liability.
The Service, including all software, models, prompts, templates, designs, text, graphics, logos, and other materials made available by us (the “Prisma Voices IP”), is the exclusive property of Prisma Voices and its licensors and is protected by copyright, trademark, trade secret, and other intellectual property laws. Subject to your compliance with these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your internal business purposes during the term of your subscription. All rights not expressly granted are reserved.
You may not (a) copy, modify, or create derivative works of the Prisma Voices IP; (b) reverse engineer, decompile, or attempt to extract the source code or underlying models of the Service, except to the extent expressly permitted by applicable law; (c) remove or obscure any proprietary notice; (d) use the Service to build a competing product or service; or (e) resell, sublicense, or provide the Service to any third party except as expressly permitted.
You retain ownership of all data, configurations, recordings, transcripts, knowledge base content, and other materials you or your end-users submit to or generate through the Service (“Your Content”). You grant Prisma Voices a worldwide, royalty-free, non-exclusive licence to host, process, transmit, display, and otherwise use Your Content solely as necessary to (a) provide and improve the Service to you, (b) comply with legal obligations, and (c) generate aggregated and de-identified statistics that cannot reasonably be used to identify you or any individual.
You represent and warrant that you have all necessary rights, consents, and authority to submit Your Content to the Service and to grant the licence above, and that Your Content does not violate these Terms, the Acceptable Use Policy, or any applicable law or third-party right.
We do not use Your Content to train generalised or third-party large language models.
If you provide feedback, suggestions, or ideas about the Service (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable licence to use the Feedback for any purpose, without obligation to you. Feedback is provided voluntarily and is not treated as your confidential information.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for obtaining any consents, providing any disclosures, and posting any notices required by law from callers, recipients of automated messages, and other end-users before recording, transcribing, storing, or otherwise processing their personal information through the Service. See the Acceptable Use Policy for guidance on call-recording disclosures.
We use commercially reasonable efforts to keep the Service available, but the Service is offered without any formal uptime guarantee or service level agreement unless we agree otherwise in writing. Planned maintenance, third-party outages, and circumstances beyond our reasonable control may interrupt the Service from time to time.
We may from time to time make features available to you on a “beta”, “preview”, “alpha”, or “experimental” basis (“Beta Features”). Beta Features are provided “as is”, may be modified or discontinued at any time, may not be supported, and may contain bugs or errors. Your use of Beta Features is at your own risk, and the warranty disclaimers and liability limitations in these Terms apply with full force to Beta Features.
You may cancel your subscription at any time as described in our Refund & Cancellation Policy. Cancellation takes effect at the end of your current billing period; partial-month refunds are not provided except as set out in that policy.
We may suspend or terminate your account, in whole or in part, with or without notice, if (a) you breach these Terms or the Acceptable Use Policy; (b) we reasonably believe your use of the Service violates applicable law or poses a security, legal, or reputational risk to us, our other customers, or third parties; (c) we are required to do so by a third-party provider (such as Twilio, Vapi, or WhatsApp); or (d) you fail to pay fees when due. We may also discontinue the Service in whole or in part on at least thirty (30) days' notice.
Upon termination, (a) your right to access and use the Service ceases immediately; (b) we will, for a period of thirty (30) days after termination, make Your Content available for export through the dashboard or upon written request to support@prismavoices.com; (c) after that thirty (30) day window, we may delete Your Content from our active systems in the ordinary course, subject to backups and legal retention obligations described in the Privacy Policy; and (d) any accrued but unpaid fees become immediately due and payable.
Sections 3 (fees accrued before termination), 5, 7, 8, 9, 13, 14, 15, 16, 17, and 18, and any other provision that by its nature should survive, will survive termination of these Terms.
THE SERVICE AND ALL CONTENT, MATERIALS, INFORMATION, AND FUNCTIONALITY MADE AVAILABLE THROUGH THE SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; THAT DEFECTS WILL BE CORRECTED; THAT THE AI RECEPTIONIST WILL PRODUCE ANY PARTICULAR RESULT, INCLUDING ACCURATE OR COMPLETE RESPONSES; OR THAT THIRD-PARTY PROVIDERS WILL BE AVAILABLE OR PERFORM AS EXPECTED. THE AI RECEPTIONIST IS AN AUTOMATED SYSTEM AND MAY PRODUCE INCORRECT OR INCOMPLETE OUTPUTS. YOU ARE RESPONSIBLE FOR REVIEWING, VERIFYING, AND ACTING UPON THE OUTPUTS OF THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL PRISMA VOICES OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES PAID BY YOU TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES; IN SUCH JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED.
You agree to indemnify, defend, and hold harmless Prisma Voices and its affiliates, officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to (a) your use of the Service; (b) Your Content; (c) any call, message, or other communication initiated, recorded, or processed by you or on your behalf using the Service; (d) your violation of these Terms or the Acceptable Use Policy; (e) your violation of any applicable law, including the TCPA, the Telemarketing Sales Rule, and state call-recording laws; or (f) your violation of any third-party right, including intellectual property and privacy rights. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defences.
Neither party will be liable for any delay or failure to perform its obligations (other than payment obligations) caused by circumstances beyond its reasonable control, including acts of God, war, terrorism, civil unrest, governmental action, labour disputes, internet or telecommunications failures, outages of third-party services, cyber attacks, pandemics, fires, floods, or earthquakes.
These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict-of-laws principles. The parties consent to the exclusive jurisdiction of the courts located in India for any disputes arising out of or in connection with these Terms, subject to the informal dispute resolution paragraph below. Before initiating formal proceedings, you agree to contact us at support@prismavoices.com and use good faith efforts to resolve the dispute informally for at least thirty (30) days.
These Terms, together with the documents incorporated by reference, constitute the entire agreement between you and Prisma Voices with respect to the Service and supersede any prior or contemporaneous agreements, communications, or proposals.
We may modify these Terms from time to time. If we make a material change, we will notify you by updating the effective date and, where reasonably practicable, by email or in-app notice. Material changes take effect no earlier than fourteen (14) days after notice unless required to be effective sooner by law. Your continued use of the Service after the effective date constitutes acceptance.
You may not assign or transfer these Terms or any of your rights or obligations without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of our assets.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision will not be deemed a waiver of that right or provision.
These Terms do not create any third-party beneficiary rights.
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us.
We may provide notices to you by email to the address associated with your account or by posting in the Service. Notices to us must be sent to support@prismavoices.com.
For questions about these Terms, please contact: