AI Receptionist for Law Firms: a 24/7 Legal Answering Service

It picks up when your intake staff cannot. The agent greets the caller in your firm's name, asks the questions you have written for intake (practice area, what happened, when, where, how to reach them), books a consultation into your Google Calendar, and puts the call summary in your dashboard. It answers at any hour: 1 call at once on Pay as you go, 2 on Starter and 5 on Growth.

It works on the number already on your website and your letterhead. You forward the line to Prisma Voices and it answers when nobody in the office can. See how it works.

Both are answered. What happens next depends on the instructions you give it.

Urgent call: a caller says a family member has been arrested, or there is a filing deadline tomorrow. The agent takes their name, number and the situation, marks the message as an emergency, and emails it to you straight away. If the caller asks for a person and you have set a transfer number, it connects them to that number.

Routine enquiry: someone wants to talk to a lawyer about a lease dispute. The agent asks your screening questions, books a consultation into your calendar, and sends a confirmation where SMS is set up. If the caller does not book, the agent takes a message and emails it to you, and during the call it can text or email the caller details such as your address, where SMS or email is set up.

Write the practice areas you take, the ones you do not, and the questions to ask for each into the agent's instructions and knowledge base. It follows what you wrote and takes a message for anything else.

Every call is recorded and transcribed into your Prisma Voices dashboard. The agent answers only from the instructions and knowledge base you give it, so keep client and matter details out of the knowledge base, and tell it in its instructions not to give legal advice. Its job on the call is to collect the facts you ask for and book the consultation. The privacy policy describes how call data is stored.

Prisma Voices has three self-serve plans. Pay as you go is $30 per month plus $0.50 per answered minute. Starter is $99 per month with 250 minutes included, then $0.40 per minute. Growth is $249 per month with 700 minutes included, then $0.35 per minute. Enterprise is custom. Every self-serve plan includes the knowledge base and done-for-you setup. The free trial runs 4 days with 100 minutes and needs no credit card. See pricing.

Live-receptionist services price by the minute. From ruby.com/pricing, Ruby's plans run from $250 per month for 50 minutes to $1,725 for 500 minutes. At 200 minutes a month, Ruby is $720 and Prisma Voices Starter is $99. Ruby puts a person on the line, which is what the difference buys. Prisma Voices vs Ruby has the detail.

About five minutes on your side. You forward your number, connect Google Calendar, and give us your practice areas, intake questions and consultation length. Setup is done for you on Pay as you go, Starter and Growth.

Prisma Voices also serves real estate offices and any other business.