AI Receptionist for Auto Repair Shops

Service advisors juggle walk-ins, write-ups, parts calls, and inbound bookings simultaneously. When the lobby has three customers and the phone rings, the phone loses every time. Prisma Voices fills that gap by answering every inbound call instantly, capturing vehicle details and service needs, and booking the appointment to the right bay and advisor without pulling anyone off the floor.

Auto repair calls require structured data: year, make, model, mileage, drivetrain (FWD/AWD/4WD), and service description. The AI walks through these on every call so your advisor opens the work order with everything they need. No more 'what was the year again?' callbacks. For shops with VIN-decode integration, the AI captures the VIN and pulls full vehicle details automatically.

Most shops have a $89 to $129 diagnostic fee policy for any unknown issue. Customers love to push for a phone estimate; the AI holds the line politely every time. It explains the diagnostic policy, books the appointment, and routes a confirmation that sets the right expectation. Your advisors stop wasting 10 minutes per call on phone-quote arguments.

Empty bays mid-day are pure lost revenue. The AI books to actual bay availability — not just appointment slots — by reading from your shop management software's calendar. When a 10 AM cancels, the open bay flows back into the AI's available inventory and can be filled by the next caller. Shops typically see 15 to 25% higher bay utilization within 60 days.