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HVAC Answering Service That Never Misses a Call

How does it handle peak season volume?

Prisma Voices answers more than one call at a time: 2 at once on Starter, 5 on Growth, and more on Enterprise. During a heat wave or winter cold snap it answers 24/7 and handles those calls in parallel. A single dispatcher can only take one call at a time.

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What happens for after-hours and weekend emergency calls?

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