Voice AI Glossary
Plain-English definitions for the terms that matter in voice AI, telephony, and business automation.
Voice AI
Artificial intelligence systems that understand and generate human speech in real time.
Text to Speech (TTS)
Technology that converts written text into natural-sounding spoken audio.
Speech to Text (STT)
Automatic speech recognition that transcribes spoken words into written text.
AI Receptionist
An AI-powered virtual agent that answers phone calls, books appointments, and handles inquiries.
Conversational AI
AI systems that engage in natural, multi-turn dialogue with humans across voice and text channels.
Voice Cloning
Neural technology that replicates a specific human voice for use in AI-generated speech.
Interactive Voice Response (IVR)
Automated phone system that routes callers through menus using keypad or voice input.
Natural Language Processing (NLP)
The branch of AI that enables machines to understand, interpret, and generate human language.
VoIP (Voice over IP)
Technology that transmits voice calls over the internet instead of traditional phone lines.
Call Center AI
AI solutions that automate or assist call center operations, from agent coaching to full automation.
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