What is after-hours answering?
After-hours answering means a caller who rings outside your opening hours reaches someone, or something, that can help, rather than voicemail. A human answering service needs people on the phones overnight for this. An AI receptionist does it without a shift: the same agent answers at 3 am as at 3 pm, books the appointment into your calendar and emails you the message.
How urgent calls are handled
With Prisma Voices you write what counts as urgent for your business into the agent's instructions. On such a call the agent collects the caller's details, marks the message as an emergency and emails it to you straight away. If the caller asks for a person and you have set a transfer number, it connects them. See how this works for plumbers and law firms.